| First Name * |
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| Last Name * |
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| Company |
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| Address |
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| City |
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| State (or Province) |
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| Zip Code |
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| Country |
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| E-mail Address * |
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| Primary Phone |
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| Secondary Phone |
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| Fax |
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| Date(s) of Stay |
/
/
/
/
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| Guest Room |
|
| Business or Pleasure? |
|
|
| Reservations |
| Quality of Information |
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| Timeliness of Confirmation |
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| Accuracy of Details |
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| Attitude of Staff |
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|
| Arrival |
| Door Staff Greeting |
|
| Promptness |
|
Front Entrance/Lobby
(Appearance) |
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| Reception |
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| Bell Staff Services |
|
| Attitude of Staff |
|
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| Guest Room |
| First Impression |
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| Housekeeping: Morning |
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| Evening |
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| Maintenance |
|
| Amenities |
|
|
| Telephone Service |
| Manner |
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| Promptness |
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| Message Handling |
|
|
| Public Areas |
| Housekeeping |
|
| Maintenance |
|
|
| Concierge |
| Attitude |
|
| Efficiency |
|
|
| Health Club |
| Cleanliness |
|
| Maintenance |
|
| Amenities |
|
| Attitude of Staff |
|
|
| Spa |
| Cleanliness |
|
| Maintenance |
|
| Amenities |
|
| Attitude of Staff |
|
|
| Gift Shop |
| Quality/Selections |
|
| Attitude of Staff |
|
|
| Restaurants & Bars |
| Sale e Pepe: |
| Quality of Food |
|
| Quality of Service |
|
| Attitude of Staff |
|
| Beachside/Poolside Bar: |
| Quality of Food |
|
| Quality of Service |
|
| Attitude of Staff |
|
| Room Service: |
| Promptness |
|
| Quality of Food |
|
| Quality of Service |
|
| Attitude of Staff |
|
|
| Departure |
| Front Desk: Efficiency |
|
| Attitude of Staff |
|
| Bell Staff Services |
|
| Door Staff |
|
| Valet Parking |
|
|
| Comments |
|
| Outstanding Staff Members |
|
| * required fields. No PO Box numbers please. |
|
